Common water quality problems 

  1. Discoloured water - typically referred to as brown water

    Caused by a build-up of natural sediment and/or organic matter in the water mains, originating from the catchments. Another common cause is rusting in galvanised wrought iron pipes within the customer's property.

    Where the source of the discoloured water is identified as being caused by our system, we will work to restore water quality. Or if the problem is due to the pipes, they will have to be replaced.


  2. Blue or blue/green water - may taste metallic

    It is usually the result of corroding copper pipes within the customer's property. The problem is almost always found in cold-water taps.

    If you are experiencing blue water, DO NOT drink the water or use the water for preparing food.

    If required, we will come out and test the copper concentration in the water. This will determine if the corrosion is coming from the property's pipes or the pipes supplying the property.


  3. High chlorine levels

    Chlorine has been used effectively around the world for over one hundred years and the amount of chlorine added is nominal. Increases in the taste and smell of chlorine depend on several factors such as seasonal demands and the location of a customer's property in relation to the disinfection plant.

    Chlorine evaporates very quickly. For drinking, place the water in a container and let it stand for up to two hours (or put it in the fridge to be used as needed).


  4. Taste or odour concerns

    If you notice your water smells or tastes unpleasant, eg metallic, earthy, it may be due to a build up harmless organic substances in the water pipes which can be readily flushed or it may be due to a more serious problem of backflow.

    Please contact Metrowater so we can investigate.



  5. Contact Metrowater

    If you have concerns about the quality of your drinking water please contact us on our Faults line 0800 367 928.

 

 

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