In some cases Metrowater offers a discretionary leak remission. This is a refund of some of the charges incurred because of the leak.

Leak remission is only applied when a leak is repaired by a registered plumber within two weeks of one of the following notifications: 

1. You receive a high consumption letter from Metrowater advising you of a potential leak
2. You advise us of a possible leak
3. You receive a bill with an increase of 100% or more on your usual bill
4. You receive a high consumption card from a meter reader

Applications for leak remission must be submitted in writing to Metrowater within four weeks of the leak being repaired.

Leak remission applications must be accompanied by a copy of the paid registered plumber's invoice as proof that the leak has been repaired. If repairs have been carried out by someone other than a registered plumber, you will need to send in a letter from a registered plumber, stating that they have checked the property and there are no leaks.

Metrowater does not reimburse you for the plumber's account and we will only assess the accounts affected at the time the leak is fully repaired. We do not back date leak remission. If Metrowater field crews repair a leak at your property that has affected your bill, your account will automatically be assessed for remission.