Questions and answers

Question and Answers

Questions and answers

Need help? Check out our questions and answers here. The most popular questions are shown first. Alternatively, you can navigate through our questions by subject.

Top questions

What is "View Bill Online"?

What are the dangers of an inadequately earthed property?

How much do you charge for water and wastewater?

Why did you change the prompt payment discount?

How do I get the 2.5% electronic payment discount?

What are the benefits of receiving my bill by email?

When should I request a special water meter reading?

What is the Network Upgrade Charge (NUC)?

How can I pay my bill?

What help is there for people who can't afford to pay?

I need to change the name on my account. What do I do?