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Selected Category: Billing

All questions in the category 'Billing' are listed below:


How will I know when a new bill is available?

Why is my bill so high?
I need to change my address, so that all future bills can be redirected to a different postal address.
Why did you change the prompt payment discount?
How do I get the 2.5% electronic payment discount?
What is the 2.5% electronic payment discount?
How much are extra connection charges?
Why am I still getting bills when I have terminated my lease and the new lessee is now responsible?
Why am I still receiving Metrowater bills even after I have sold my house and moved out?
When should I request a special water meter reading?
I have taken a new lease, what do I need to do?
Does Metrowater give me a refund on my bill if I have a leak?
What happens to people who can't pay?
How can I pay my bill?
I need to change the name on my account. What do I do?
I have bought/sold the business. Can you change the account name?
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