Move your mouse over the numbers on the bill below to find out about each item. Use the tabs to toggle the view between the front and back of the bill.
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Your account number
To help us deal with your query quickly, please quote your account number when you contact us. |
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Payment reference number
Please include this in the ‘reference’ field when you pay by automatic payment, internet or phone banking. |
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Invoice Date
The date this bill was generated. |
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Enquiry contact number
Call Customer Service for any enquiries. |
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Fault line
To report a fault call this 24 hour freephone number. |
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Our GST number |
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Due date
Pay in full by this date to receive your prompt payment discount. |
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Your meter number |
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Property location
The address of the property being billed. |
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Service Charges
Any additional service charges will appear here. |
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Electronic payment discount (EPD)
A 2.5% discount for paying by direct debit, internet or phone banking, when you pay in full by the due date. Your EPD appears as a credit on your next bill – this is the discount for the previous period. |
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Opening balance
The balance of your last bill. |
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Payments and adjustments
Payments and adjustments processed since your last bill. |
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Balance
The amount still outstanding from your previous bill. |
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Total amount due
The amount due for this billing period plus any outstanding amount. |
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Prompt payment discount
The amount you’ll save if you pay by the due date. |
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Discounted balance
Total amount due if you pay in full by the due date. |
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Your water usage
Your water consumption at a glance. |
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Payment slip
At the bottom of your bill is a detachable payment slip. Please use this slip if you are paying your bill by mail or in person. |
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Barcode & OCR
The barcode and Optical Reading Line (OCR) are used by NZ Post and Westpac to process your payment. |