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How can I pay my bill?

Why is my bill so high?

Does Metrowater give me a refund on my bill if I have a leak?

How much are extra connection charges?

When should I request a special water meter reading?

Why am I still receiving Metrowater bills even after I have sold my house and moved out?

Why am I still getting bills when I have terminated my lease and the new lessee is now responsible?

I have taken a new lease, what do I need to do?

I need to change my address, so that all future bills can be redirected to a different postal address.

I need to change the name on my account. What do I do?

I have bought/sold the business. Can you change the account name?

What help is there for people who can't afford to pay?

Why are you interested in water savings? Surely you want me to use more water, not less?

Where does water get used the most?

How much water do I use?

How much water does an average person or household use in a year?

How can I save water in the bathroom?

How can I save water in the kitchen?

How can I save water outside?

Who decides whether water is okay to drink?

My water tastes funny, what do I do?

There's grit or dirt in my tap water, what do I do?

I get an allergic reaction to drinking the water, what do I do?

My water's not running, what do I do?

What is fluoride? And why is it put in the water supply?

Is all of Auckland's water supply fluoridated?

Why does Onehunga get non-fluoridated water?

Is drinking non-fluoridated water safe?

Who exactly receives non-fluoridated water?

How can I determine whether or not my water supply is fluoridated?

If I live in the Onehunga area do I have the option to receive fluoridated water if I want to?

If I live in Onehunga and the water supply is temporarily changed to the main supply (with fluoride), how long will this last?

Why does it matter if the supply is changed for the short term?

If I don't want to drink Metrowater while the supply is fluoridated, what can I do?

How do I put my name on the database so I am notified of any change to my water supply?

What will happen if I put my name on the notification database?

What can I do if I have a dispute with Metrowater?

I've got a problem on my property, who should I speak to?

Are you to blame for the sewage on our beaches?

Sewage overflows on our beaches are unacceptable, what are you doing about them?

Is Metrowater responsible for drainage on or near my property?

How can I tell if I have a leak?

What is the Network Upgrade Charge (NUC)?

Who pays the NUC?

I have a big garden, surely I shouldn't have to pay for so much wastewater?

The water from my pool evaporates, why should I pay wastewater charges for it?

Why is this necessary?

How is the NUC calculated?

What is the cost of the NUC?

Who's responsible for fixing the City's infrastructure?

When should NUC be paid?

How long will we have to put up with the infrastructure the way is it?

How can I pay my NUC?

Do hotel/motel developments have to pay?

I have just purchased a recently subdivided property ready to build a new house. Do I have to pay the NUC?

If an existing residential dwelling is removed and replaced with two, do I pay the NUC?

If an existing non-residential building is removed and replaced with a new one, will I pay the NUC?

The Council allows me to build a second house on my property, which I plan to rent out. Why is it subject to a NUC?

Do I own the meter?

I have an existing water meter with enough capacity to cater for my new development. Do I have to pay the NUC?

I don't want your meter readers on my property, what are my rights?

I have a single title with a current water connection without a dwelling. Do I have to pay when I build?

I have just purchased a new house. Do I have to pay the NUC?

I am extending my house. Do I have to pay the NUC?

I need to upgrade the local public network to enable my development. Do I have to pay a NUC ?

I need a new connection for which I am being charged a connection fee. Do I also have to pay the NUC?

If houses or apartments are removed from a site is there a refund?

On what criteria is the charge based?

What if I don't pay?

What happens to people who can't pay?

How much do you charge for water and wastewater?

Who owns Watercare and what's the difference between you?

Why do you charge for wastewater?

What does the wastewater charge pay for?

Why are wastewater charges so much higher than water?

Why can't you meter my wastewater?

Why should I pay wastewater charges for water I use on my garden?

How do you justify a 75% wastewater ratio?

What is a Wastewater Audit?

What is the difference between water, wastewater and stormwater?

What are you doing about customers who refuse to pay?

Can I have an irrigation meter installed?

Why is Metrowater Introducing Paperless Bills

Will I Still Receive watermatters

Benefits of Receiving Bills by Email

Can other people access my paperless bill?

Can I change my email address?

Can I go back to paper bills if I don’t like getting them by email?

Why haven’t I received my paperless bill?

If I delete my paperless bill can I get another copy?

Can I view my Metrowater account online?

How do I pay my paperless bill?

Is the paperless bill a secure service?

If I opt for paperless bills will I still receive my bill by post?

How long before the due date will I receive my paperless bill?

When will I receive my first paperless bill?

How do I register for paperless bills?

My sewer is blocked/overflowing/faulty, who do I contact?

How do I get the 2.5% electronic payment discount?

What is the 2.5% electronic payment discount?

Why did you change the prompt payment discount?

Is there a charge for using the View Bill Online service?

How many months of billing history can I see online?

How do I register for View Bill Online?

What is my Customer Account Number and where can I find it?

Why am I being told my account isn’t valid when I’m copying my Customer Account Number straight off my bill?

How do I start viewing my bills?

I'm trying to view my bills, but when I click on the PDF icon my bill doesn’t display.

will_I_still_receive_paper_bills

How will I know when a new bill is available?

Is it important to log out after using View Bill Online?

How can I change the email address I use to login?

How do I change my View Bill Online password?

What happens if I've forgotten my password?

I've got more than one account with Metrowater. Can I see all my properties under one login?

Is there a limit to the number of accounts I can load under my login?

How long can I stay logged into View Bill Online with no activity?

Do I need any special software to use View Bill Online?

why can't I view the pdf

How secure is the View Bill Online service?

What operating systems and browsers are compatible with View Bill Online?

What is "View Bill Online"?

When Metrowater replaces the old metal

Why is Metrowater replacing the metal watermains with plastic watermains?

How can I ensure that my property is earthed safely?

What are the dangers of an inadequately earthed property?

Who is responsible for ensuring that my property is earthed correctly?