At Metrowater we are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how it is handled. To find out more, please read our Privacy Policy.
Collection and use of information
Metrowater collects information from you for several uses:
- To assist in providing you with a quality service
- To respond to, and process, your requests
- To inform you of, and provide you with, new services
Any information we collect will not be used in ways that you have not consented to.
If you send us an email, we will store your email address and the contents of the email. This information will only be used for the purpose for which you have provided it. Electronic mail submitted to Metrowater is handled and saved according to the provisions of the New Zealand Privacy Act 1993.
If you have indicated that you would like to be updated when information on our Website changes, we will use the information you have provided to notify you of those changes. All emails sent contain a link to unsubscribe or to modify your profile. You may subscribe or unsubscribe, or modify your profile at any time.
Metrowater may monitor this website in order to identify user trends so that we can improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.
Storing and protection of, and access to personal information
As required by the Privacy Act 1993, Metrowater follows strict procedures when storing and using the information you have provided.
We do not sell, trade or rent your personal information to others. All data is stored behind Metrowater’s firewalls and only specific employees are able to access your personal data.
This policy means that we require proof of identity before we disclose any information to you.
Change of details
At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us via this email address webqueries@metrowater.co.nz
Changes to this Privacy Policy
If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are handling your personal information.
Questions about this policy
We welcome any questions, comments or questions you may have. Please feel free to contact us by email at webqueries@metrowater.co.nz
Please also refer to our Terms of Use for more information.