The use of Metrowater’s paperless bill facility is subject to the following terms and conditions and Metrowater’s Customer Terms for residential and non-residential customers.

1. By registering to receive your Metrowater Bill by email you will no longer receive a paper bill by post.

   
   

2. If you register for the paperless bill service within 7 days of your next bill being posted, you may not receive your paperless bill until the following billing period.

   
   

3. You may elect to switch back to receiving paper bills on an on-going basis at any time by notifying us at the Paperless Bill deregister page, in writing or by calling our Customer Service Team on 624 4800.

   
   

4. You will be deemed to have received any invoice, bill or notification sent to your email address 3 days after we have sent it to you.

   
   

5. Metrowater may charge an administration fee if while registered for this service you request bill copies to be mailed to you via standard post.

   
   

Please Note: The Paperless Bill service will commence in January 2009.